Ordering a Hair System For The First Time - Most Asked Questions

ReHair System is a leader in hair loss help, providing various solutions and services for those who are impacted by hair loss. We’ve been serving the hair loss community for over 10 years.

You can reach us by phone, email, or chat. Convenient links are provided at the top of every page on our website. If you would like to speak with a hair replacement consultant, you can call 1-(518) 873–4247

We offer stock units and custom hair replacements for both men and women.

Yes, we are able to make custom hair systems for children. Please contact us to learn more.

We do offer pre-made toppers of all sizes for women, as well as custom hair systems designed precisely for your unique pattern of hair loss.

Yes, we stock ready-to-wear hair systems for men that are ready to ship upon ordering. We also offer the option to customize ready-to-wear hair systems, including cutting and styling prior to shipping.

A hair system can and will look natural if it is properly designed and maintained. There are many variables that affect achieving a natural appearance when creating your hair system. Once you provide the information requested, we’ll meet with you via phone or chat or email to design a natural-looking hair system that meets your style requests and lifestyle needs. We’ll discuss base design, density, color, hairstyle, your options for attachment methods, and many other applicable variables before we order your hair system.

We have a library of educational hair replacement resources in the Learn section of our website. There you will learn everything you need to know with step-by-step articles or videos. Start at the beginning, and you will learn all you need to know in order to be successful. Just remember: practice makes perfect! Of course, you can always contact us if you have questions.

You continue to maintain your growing hair just as you always have, or by going to your regular stylist for a trim or style.

Without leaving your house, you can order a custom-made hair replacement system from us. Plus, you can learn how to fit, attach, and maintain your own hair system right here on our website. We will cut, blend, and style your hair system at no charge before shipping it to you. However, if you prefer to visit a local salon you can look up Hair Replacement Services near you

The cost to cut the base of your hair system is included in the price. If you want to get your hair system pre-cut or pre-styled you can send us a picture of a style you like, and we’ll try to create something similar. Before placing your order, we’ll let you know if a style is not possible or will be difficult to achieve.

Whether or not you shave the hair under your hair system depends on the attachment method you choose and how natural you want/need the system to look.

Your custom-made hair system is uniquely designed to fit your head and is handmade with the most contemporary materials to achieve the best realism. If you choose to bond your system to your scalp using hair system tape or liquid adhesive, you will have to shave any existing hair where the hair system will be bonded to your head. Without shaving, your growing hair will prevent the system from adhering flat against your head, and therefore will not fit properly or look natural. Trying to bond with tape or liquid adhesive over existing hair can damage your growing hair, prevent a strong bond, and limit the type of base you can wear, among other issues. When adhesive breaks down, it will leave a gooey mess throughout your growing hair that is difficult to get out.

In most cases, shaving hair that is already very thin and sporadic makes the process of wearing a system much easier and more realistic-looking. However, if you don’t have extensive hair loss, or want to remove your hair system daily, you might consider a clip-on hair system.

Your attachment method depends on your level of hair loss, whether you need to or are willing to shave your head, and your body chemistry, among other variables, such as skin sensitivity and how long you’d like your attachment to last. In your consultation, we’ll determine if you intend to clip your system to grow hair or to shave and bond. If bonding, you might need to try a few different adhesives to learn what works best for you, so we’ll discuss your options and make recommendations based on your unique needs if you are not familiar with them.

The durability of a hair system depends on many factors, including the base material, the method of attachment, and the way you care for the hair itself. Hair systems are essentially disposable, and meant to be replaced as they age — preferably before the aging is noticeable. In general, the more durable the base material used in the hair system, the more detectable it is to touch and sight because the material needs to be heavier to last. The converse is also true: the more delicate the base is, the less detectable it is. And as you would expect, a delicate base deteriorates faster and needs to be replaced more often. Your consultant will discuss what your priorities are and help you decide on a base material that meets your needs.

How long you can wear a bonded hair system before removing and cleaning it will depend on the attachment method and adhesive you choose, how your body reacts to the adhesive, and how much hold time you’re hoping to get. Ultimately, each person experiences a different hold time; there are a few different reasons for that. Everybody’s body chemistry is different and breaks down the adhesive differently.

The term “body chemistry” refers to variables like scalp oil, perspiration, and hormones. For example, someone with an active lifestyle may have a shorter hold time, because the salts, oils, and bacteria released during perspiration cause the adhesive to break down faster than someone who has a sedentary lifestyle. Similarly, those with oily skin typically need to remove their systems more frequently, because scalp oils break down the bond faster. In general, most people wear their hair systems for a week or two before removing, cleaning, and reattaching.

You’ll have plenty of time to learn all the ins and outs of hair replacement via the Learning Center while your system is in production. If you have questions about your system once it arrives, if it’s not what you expected, or you just need some guidance, contact with our trained hair replacement consultant who will be happy to answer any questions you may have. Check your hair system as soon as it arrives to make sure the following qualities are correct: base size, wave and curl, cut and style, hair quality, color, density, hair length, and base design. 

We’ve spent more than 10 years perfecting our cutting and blending technique so it integrates with your growing hair without you needing to be present. You’ll provide us with a photo of the style you wish to achieve (via email, link, or from our hairstyle gallery), and we’ll discuss what hair lengths would be needed to achieve it and how we can blend it into your growing hair, if necessary. We’ll also discuss what steps you may need to follow to achieve that style, such as products that may be needed to bring the look together after your hair system is attached.

A custom hair system is tailored to fit your unique hair loss pattern and head shape. In contrast, ready-to-wear (or “stock”) hair systems are available in common shapes and sizes, but are not made custom to your specifications. Our custom systems are made to blend into your naturally growing hair to look like the hair is growing right out of your scalp. We can use human hair, synthetic hair, or a blend of the two, and can match any hairstyle you want.

Sometimes, things don’t go exactly as planned. A backup hair replacement system is like an insurance policy: it gives you peace of mind. When something goes wrong, panic strikes, and you’re left with either an old, undesirable hair system, or no hair system at all. You’re forced to place a hair order right away and wait weeks or months for it to arrive. Plan ahead and always be prepared.

If you supply a hair sample, we will try to match it. Ultimately, we leave it up to experts at the production facility to make the final decision regarding the best type of hair for certain scenarios, such as what will best hold the color and curl ordered.

We encourage you to use sulfate-free products. Sulfates strip the hair of oils and can cause dryness and tangling, as well as fade the hair color more quicker. To learn how to make the best choices when choosing hair care products, see Understanding Product Ingredients.

Your growing hair is nourished with natural oils called sebum. If you are prone to oily hair, you need to wash it frequently. However, a hair system does not get regular exposure to oils, and in fact, the hair can tend to be dry because of the processing it goes through. For this reason, you only need to shampoo the hair system once or twice a week. Shampooing strips the hair of dirt and oils, so overwashing a hair system can actually damage the hair and cause it to dry out, break off, and tangle. That said, conditioning your system helps hydrate and strengthen the hair, keeping it healthy and softer longer. We recommend using a leave-in conditioner every day and using a rinse-out conditioner whenever you shampoo your hair.

We use FedEx or DHL to ship our orders.

We offer free shipping worldwide on all stock or custom hair systems

Production time takes 3–4 weeks, depending on the complexity of your individual order.

If it has been at least 3 weeks since your order was placed, you can track the progress of your new hair system by contact one of our hair replacement consultants and they will give you a more specific ship date.

Yes and it depends. Contact your hair system consultant for more info.

Your total hair system price depends on the size of your hair system base and the various features you select. We offer special design features at additional cost, such as hair lengths longer than 6 inches and high density. To estimate the cost of your hair system, contact our hair consultants

It’s hard to estimate. Hair care and maintenance products really contribute to keeping your hair healthy-looking and manageable, and proper care is important to enjoy the full lifespan of your system. Just like any other personal care products, you’ll probably try a few before you settle on the ones that work best for you. After you wear hair for a while, you’ll know better what your needs and budget are. Contact us to schedule a consultation and we’ll help you determine what you’ll need to get started.

ReHair System offers a wholesale program for retail stores and salons. To receive a discount on bulk accessory product orders please contact us.

You can certainly place an order for multiple systems. Just let us know the number of systems you would like to order, and we will apply the correct discount for you based on the number of systems you would like to purchase.

To begin the process connect with our hair replacement consultants and submit the information, we will review all your information so we can design the best solution for you. If you’ve previously worn hair from another company, the best and easiest way to order your first system from us is to send in an old system (one that is not frayed or torn) that fits you well, so we can duplicate it.

It’s very efficient and effective for us to work with you remotely to design a custom-designed hair system, as we do with dozens of people from all around the world every day. Our hair system education library includes all the instructions you need to get us the correct measurements, color, and hairstyle choices. Ask any questions, and work out all the details before your order is placed.

From the time you place your hair system order, it typically takes approximately 3–4 weeks. This can vary depending on your specifications and the current schedule at the production facilities.

There are no contracts to sign. We don’t believe in locking you into anything, nor do we feel the need to do so. We do have a subscription plan if you are interested which provides you with a generous discount on each system if you intend — not commit — to buy a certain amount of systems per year. In addition, your order will be placed on an automatic schedule throughout the year, so you don’t have to worry about reordering hair. Contact our consultants for more information.

For stock units,log in, click on My Account, and select Orders. Find the order you want to reorder and click reorder button. For custom orders, If you’ve ordered hair replacement from us in the past, we already have your specifications on file. You’ll need to speak with a hair replacement consultant so we can confirm your address and payment information, as well as make any changes you require, before send you the invoice

We have a 30-day return policy on our hair systems and products. This means once you receive your hair system, you have ample time to inspect it before deciding if it’s right. As long as you return the system to us within 30 days, we’ll either remake it to your request or refund your money if you completely change your mind. You can send hair systems back to us for a refund (less 15% restocking charges) or you can choose to have the system remade. It makes placing an order much less stressful. Please note this only apply to stock hairpieces, not custom hairpieces.