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Return & Refund & Exchange
We accept order cancellation before the product is shipped or made.
Once your order has been shipped or in the process of production, it cannot be cancelled. If you don’t want it anymore, please follow our return policy to return your order after you receive it You will get a full refund if the order is cancelled.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. A 15% of the product price restocking fee will apply if it's returned without any QUALITY problem.
To be eligible for a return, your item must be UNUSED and in the SAME CONDITION that you received it. Please do not cut, style, color, wash or wear the hair system. It must be in the ORIGINAL PACKAGING.
Please be aware that customized products or products that have been modified according to customer requirements are not accepted for return.To start a return, you can contact us at firstname.lastname@example.org with your order number. If your return is accepted, we’ll send you instructions on how and where to send your package. You'll need to pay the return shipping cost for any personal reasons. Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately with related photos or a specific video if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. We are responsible for the return cost incurred if it is our fault.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 2-4 weeks for your bank or credit card company to process and post the refund too. In most cases, it only takes a couple of days. If you didn't get your refund in 4 weeks, you should check with your bank account first and make sure there is no problem with the bank. otherwise, please contact our e-mail: email@example.com