8-18/22 Trame Genius dell’Europa Occidentale

How often do I have to replace a hair system?

It mainly depends on which base you choose as different bases have different lifespans. Our ultra-thin skin base (0.02-0.04mm) has a lifespan of about 1-2 months while our mono base hair system can last up to a year with the correct care.

Besides this, the frequency you wear it and the way how you care and maintain your hair system also affects its lifespan.

Can I sleep, swim or shower with my hair system on?

Definitely YES. You can probably do anything with it. However, chlorine in pools can be harmful to the hair and make the hair drier. So, we recommend you deep condition the hair after you go swimming to help refresh the hair.

Which system is the most breathable and suitable for a very active lifestyle?

Full lace hair systems are the most breathable and perfect for a humid/hot climate and for those who have a very active lifestyle.

We also have combined bases of lace and skin which are also breathable and easy to apply and remove. We recommend you to remove the hair system and do a thorough clean once a week if you sweat a lot every day.

How would I know what size to buy?

Base size : width x length

Toupees have sizes of 6x8, 7x8, 7x9, 8x10 and other sizes. So you need to confirm the length and width of your hair loss area.

First, find your front hairline. Normally it is four fingers width away from your eyebrow.Please place your 4 fingers onto your forehead and one side lines up with your eyebrow and the other side should be where your front hairline begins.

Second, confirm the length. Measure from your front hairline to where your hair loss stops at the back of your head.

Third, confirm the width. Measure the widest area of your hair loss area from one side to the other.

FREE WORLDWIDE SHIPPING ON ORDERS OVER $145

OTHERWISE, an $8.99 DELIVERY CHARGE WILL APPLY

All orders will be shipped with Discreet Package

ReHair System cooperates with DHL and FedEx and we ship to most countries within a week usually around 5 business days.

Following is a general timeframe:

US/Canada 3-5 Business days

EU, Australia, New Zealand, United Kingdom 4-6 Business days

Other Countries 5-7 Business Days

We ship to most countries worldwide except the following Continent/countries:

Afghanistan, China, North Korea

Your order normally will be shipped within 1-3 business days. If you need our "base/ hair pre-cut service" before shipment, please allow an additional 1-2 working days.

Note

This does not include potential custom clearance delays, weekends, public holidays or any unforeseeable circumstances.

Military Address

Orders to Hawaii, Alaska, Puerto Rico, Guam, Northern Mariana Island or any APO and FPO military addresses will be shipped via USPS Regular Service only.

• Cancellation

We accept order cancellation before the product is shipped or made.
Once your order has been shipped, or is on the way, it cannot be cancelled. If you don’t want it anymore, please follow our return policy to return your order.
You will get a full refund if the order is cancelled. Please note that custom orders cannot be cancelled once they have been placed.

• Returns (if applicable)

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. A 15% of the product price restocking fee will apply if it's returned without any QUALITY problem.

To be eligible for a return, your item must beUNUSEDand in the SAME CONDITION that you received it. Pleasedo not cut, style, colour, wash or wear the hair system. It must be in theORIGINAL PACKAGING. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@rehairsystem.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at support@rehairsystem.com.

• Damages and issues

Please inspect your order upon reception and contact us immediately with related photos or a specific video if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We are responsible for the return cost incurred if it is our fault. However, you'll need to pay the return shipping cost for any personal reasons.

• Exceptions / non-returnable items

Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific order.

• Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 2-4 weeks for your bank or credit card company to process and post the refund too. In most cases, it only takes a couple of days. If you didn't get your refund in 4 weeks, you should check with your bank account first and make sure there is no problem with the bank. otherwise, please contact our e-mail: support@rehairsystem.com