Answers to the questions we hear most from first-time hair system buyers. Anything not covered here — ask on WhatsApp or contact us.
How do I order a hair system for the first time?
Start with the Beginner’s Guide, then either pick a stock system from men’s hair systems and choose base, size and color on the product page, or use the guided custom builder, which walks you through every choice step by step and lets you ask a specialist to recommend anything you are unsure about.
Should my first unit be stock or custom?
If a standard base size (like 6″x8″ or 8″x10″) covers your hair-loss area and a stock color works for you, a stock system is the fastest and cheapest way to try wearing hair. If you need a specific base shape, density, gray percentage or color mix, go custom. Not sure? Compare base constructions or message us on WhatsApp with photos.
How long until I receive my order?
Stock systems usually ship in 1–3 business days. Custom systems are made to order: regular production takes at most 50–60 days, or a rush service ($59) guarantees production in 30–40 days. After dispatch, expedited delivery (about US$30 at checkout) usually takes about 3 business days.
How much does shipping cost?
Standard shipping is free on orders over $145 USD. Expedited shipping is about US$30 and is chosen at checkout. Packages ship in plain, discreet packaging.
How do I get the color right?
Choose “Match hair sample/old unit” and mail us a small hair sample or your old unit, or send clear photos in daylight — a consultant confirms the color with you before production. The color ring shows every stock shade.
Can you copy the unit I already wear?
Yes. Send us your old unit or a template and we duplicate the size, shape, density, color and hair. See how duplication works.
Do I pay for a custom quote?
No. The custom builder ends with a quote request, not a payment. A specialist checks compatibility, confirms every detail with you, and only then is the final price agreed.
What if it does not fit or I change my mind?
You can cancel for a full refund any time before production or shipping starts. Stock items have a 14-day return window after delivery as long as the system is unused — not cut, styled, colored, washed or worn (a 15% restocking fee applies to non-quality returns). Email [email protected] with your order number to start a return. See the full refund policy.