Worldwide delivery
Clear costs, preparation time and delivery expectations.
Orders over $145 USD qualify for free shipping. Otherwise, a $8.99 USD delivery charge applies, subject to destination exceptions shown at checkout.
Shipping cost
Free shipping applies to qualifying orders over $145 USD. Orders below the threshold normally have a $8.99 USD delivery charge. When you shop in a local currency, the storefront displays the converted equivalent. The final shipping charge and available service are confirmed at checkout.
Expedited Shipping
Choose Expedited Shipping at checkout for a shipping fee of approximately US$30. Once your order ships, expedited delivery usually takes about 3 business days. The applicable rate is shown for your destination and checkout currency. This is a shipping method, not a separate product to add to your cart. Product preparation, cutting and custom production time still apply. Contact us before ordering if you need delivery by a specific date.
Order preparation
Stock hair systems normally dispatch within 1–3 business days. Base cutting or hair pre-cut services generally require an additional 1–3 business days before shipment. Custom products and other made-to-order items follow the production time confirmed for that order.
Transit time
ReHair generally uses DHL or FedEx and ships to most countries in approximately 5–7 business days after dispatch. Delivery estimates do not include weekends, public holidays, customs clearance delays, remote-area handling or circumstances outside the carrier’s control.
Discreet packaging
Orders are shipped in plain, unmarked outer packaging to protect your privacy.
Duties and import taxes
An international order may be subject to duties, taxes or fees when it reaches the destination country. These charges are determined by local authorities and are the customer’s responsibility. Contact your local customs office for country-specific guidance.
Military and US territory addresses
Orders to Hawaii, Alaska, Puerto Rico, Guam, the Northern Mariana Islands, and APO or FPO military addresses may require USPS service and may take longer than standard courier delivery.
Need help with delivery?
Email [email protected] with your order number, or visit our Contact page.
Returns at a glance
Know what is eligible before changing your hair system.
Return requests must be made within 14 days of delivery. Stock items must remain unused and unaltered; customized or customer-modified items cannot be returned.
Order cancellation
You may request cancellation before an order ships or enters production. Once an order has shipped or production has begun, it cannot be cancelled. After delivery, any eligible stock item must follow the return process below.
Return eligibility
- The request is made within 14 days of delivery.
- The item is unused and in the same condition in which it was received.
- The hair system has not been cut, styled, colored, washed or worn.
- The item was not customized or modified to customer requirements.
A 15% restocking fee applies when an eligible item is returned for a reason unrelated to product quality.
How to request a return
- Email [email protected] with your order number and the reason for the request.
- Wait for return approval and shipping instructions.
- Send the item only after approval. Unapproved returns will not be accepted.
For personal-preference returns, the customer is responsible for return shipping.
Damage, defects or an incorrect item
Inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us promptly with clear photos or a short video so we can evaluate the issue. When the problem is our responsibility, ReHair covers the related return shipping cost.
Exchanges
To receive a different item as quickly as possible, return the eligible original item. Once the return is accepted, place a separate order for the replacement item.
Refund timing
After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take 2–4 weeks to post the funds, although many refunds appear sooner.
If the refund has not appeared after four weeks, first check with your bank, then contact [email protected].