Shipping cost
Free shipping on orders over $145. Otherwise, standard shipping is $8.99. Duties and destination exceptions may apply.
Template/Hair Sample/Old Unit Pickup Service
Regular price
$39.00 USD
Sale price
$39.00 USD
Regular price
Unit price
Template/Hair Sample/Old Unit Pickup Service
Regular price
$39.00 USD
Sale price
$39.00 USD
Regular price
Unit price
Details & specifications
Shipping & returns
Reviews & help
For custom order, pre-cut or color matching
Whether you want us to replicate your old hair system, or copy your template for the base size and head curvature, or you want a color match, you can send these to us and we will process accordingly. We can keep these on file for your future orders or send them back to you.
- 1. You will receive an email with a shipping label after you purchase this service;
- 2. Then please print out this shipping label;
- 3. Prepare your template/hair sample/old unit and put them in a padded envelope.
- 4. Let us know what is a good time for pickup time, or drop it off at FedEx
- 5. After we receive it, our experts will check everything included and then we'll contact you via email or WhatsApp to discuss the details of your custom order.
- 6. After all the details are confirmed, we will send you a payment link for the custom order. Then we will start your order immediately upon receipt of payment.
Dispatch and delivery
Ready-to-wear items are prepared for dispatch after order review. Custom color, size or finishing work adds preparation time that is confirmed before production.
Return request window
Request an eligible return within 14 days of delivery. Stock items must remain unused and unaltered; policy exclusions and fees may apply.
Customized or altered products
Color matching, custom sizing, cutting, styling or other approved work changes return eligibility. Confirm the specification and after-sales terms before production begins.
Need product help?
Ask about fit, color, base construction or the options shown on this page.