Returns at a glance
Know what is eligible before changing your hair system.
Return requests must be made within 14 days of delivery. Stock items must remain unused and unaltered; customized or customer-modified items cannot be returned.
Order cancellation
You may request cancellation before an order ships or enters production. Once an order has shipped or production has begun, it cannot be cancelled. After delivery, any eligible stock item must follow the return process below.
Return eligibility
- The request is made within 14 days of delivery.
- The item is unused and in the same condition in which it was received.
- The hair system has not been cut, styled, colored, washed or worn.
- The item was not customized or modified to customer requirements.
A 15% restocking fee applies when an eligible item is returned for a reason unrelated to product quality.
How to request a return
- Email support@rehairsystem.com with your order number and the reason for the request.
- Wait for return approval and shipping instructions.
- Send the item only after approval. Unapproved returns will not be accepted.
For personal-preference returns, the customer is responsible for return shipping.
Damage, defects or an incorrect item
Inspect your order when it arrives. If an item is defective, damaged or incorrect, contact us promptly with clear photos or a short video so we can evaluate the issue. When the problem is our responsibility, ReHair covers the related return shipping cost.
Exchanges
To receive a different item as quickly as possible, return the eligible original item. Once the return is accepted, place a separate order for the replacement item.
Refund timing
After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or card provider may take 2–4 weeks to post the funds, although many refunds appear sooner.
If the refund has not appeared after four weeks, first check with your bank, then contact support@rehairsystem.com.